Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1–3 business days.
Once your order has been processed, you will receive a confirmation email with your shipping details.
Please note that orders are not processed or shipped on weekends or holidays.
Shipping Time
After processing, orders typically arrive within 6–9 business days.
Estimated total delivery time: 7–12 business days.
Please keep in mind that shipping times are estimates and may vary depending on your location, carrier delays, weather conditions, or other unforeseen circumstances.
Shipping Confirmation & Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number so you can follow your package.
Please allow a short time for tracking information to update after your order has been shipped.
Shipping Rates
We offer free shipping within the United States.
Any shipping promotions or special offers will be clearly displayed on our website.
Delays
While we do our best to ensure timely delivery, Lumea is not responsible for delays caused by carriers, weather, customs, or other factors outside our control.
We appreciate your patience and understanding.
Incorrect Shipping Information
Please make sure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly entered addresses provided by the customer.
If you notice an error in your shipping information, please contact us as soon as possible at:
We will do our best to help before your order is shipped.
Lost or Damaged Packages
If your order arrives damaged or if your package appears to be lost in transit, please contact us right away at:
We will work with you to resolve the issue as quickly as possible.
Contact Us
If you have any questions about shipping, feel free to contact us at: